At Smart EA Store, we are committed to providing high-quality digital products including Expert Advisors (EAs), indicators, and tools for MT4 and MT5 platforms. Please read our refund policy carefully before making a purchase.
Refund Eligibility
You are eligible for a refund under the following conditions:
- The EA or indicator does not function at all (e.g., does not load or take trades), despite correct installation and following all provided instructions.
- The product does not match the version we advertised or promised. We ensure that the version you receive is the same as demonstrated in our videos or product descriptions.
Refund Conditions
- You must request a refund within 7 days of purchase.
- You must provide clear evidence (such as screenshots or a video) showing that the EA or indicator is not functioning as described.
- The issue must not be due to incorrect setup, lack of trading conditions (e.g., no signals), broker restrictions, or external platform issues.
Non-Refundable Situations
We do not offer refunds in the following cases:
- You changed your mind after purchase.
- The EA does not perform as expected due to market conditions or personal trading preferences.
- You failed to follow the installation guide or didn’t use the correct settings, symbol, or timeframe.
- You shared or attempted to resell/distribute the product.
How to Request a Refund
To request a refund, contact us at Email or Telegram with:
- Your order ID or payment confirmation
- A detailed explanation of the issue
- Any supporting screenshots or videos
Once we verify the issue, we will process your refund within 3–7 business days.